Customer Relations

Customer Relations

Customer First is Toyota’s cornerstone principle. Raising Customer Satisfaction is the most important theme to be tackled as the basis of constant and stable growth. CR activities are operational activities to prevent damaging Toyota’s image and win more Toyota fans by checking the escalation of trouble through swift, accurate and sincere handling of customers’ inquiries and complaints.

At TGM Customer Relations is focused on providing complete support to customers by connecting with them, owning their problems & seeing them through to resolution in an efficient & effective manner. We believe in our customers and keep them at the forefront by engaging them through different channels. Four key elements to achieve this are:

  1. Opening a larger window for customers
  2. Swift and sure handling of inquiries and complaints
  3. Making the Voice of the Customer (VOC) the basis for corporate renewal
  4. Improving the corporate image and better informing customers to support sales and service activities

Customer satisfaction is the ultimate objective and a strong coordination between all customer touch-points is a key ingredient. Our Customer Assistance Centre works tirelessly to provide complete support with the ultimate objective of gaining the approval and endorsement of our patrons.

Vision & Objective To meet expectations by consistently contributing to the satisfaction and well-being of customers in a passionate, courteous and knowledgeable manner. Our key objective is to deliver an exceptional customer experience in order to build and maintain a strong bond with the customer. Activities To supply information regarding our products and services. To respond promptly to the concerns of the customers. To remind customers about periodic maintenance of their vehicle. To seek customer feedback in order to incorporate continuous improvement in our work processes. To keep intact with the Toyota Global Standards with an aim to achieve the highest levels of customer satisfaction. To create a better & deeper bond with Toyota customers in Pakistan so that they feel proud to be a part of the Toyota Family. Our satisfied customers are our pride and strength and we value their patronage. We will be more than glad to help you with your concerns, questions and suggestions. For inquiries/complaints & feedback please contact us on Toyota Gujranwala Motors.

Customer Relations Department

Toll Free: 0800-55556

customer.relations@toyotagujranwala.com