FAQs

The warranty period for Corolla is 50,000 km or 2 years, which ever comes first.

The warranty period for Cuore is 20,000 km or 1 year, which ever comes first.

The warranty period for Camry is 50,000 km or 2 years, which ever comes first.

The warranty period for Hilux is 20,000 km or 1 year, which ever comes first.

The warranty period for Terrios is 20,000 km or 1 year, which ever comes first.

The warranty period for Avanza is 50,000 km or 2 years, which ever comes first.

A7. The original fitted battery is covered for 12 months (1 year) or 20,000km, which ever comes first.

A8. The warranty coverage is fully transferable to subsequent vehicle owners.

A9. This warranty is valid only within the country where the Toyota Dealer is listed on Warranty Registration book.

A10. Warranty repairs (parts and labor) are made at no charge to the customer. (CONDITIONS APPLY)

A11.    Scratches are not covered under warranty.

A12. Damage or surface corrosion from the environment such as rain, flood, acid rain, airborne fall-out (chemicals, tree sap, etc) salt, hail, windstorms, lightening, floods, other acts of God and the like, are not covered under warranty.

A13. The use of fluids other than the fluids specified in your Owner’s Manual invalids the vehicle warranty.

A14. First Free Service at 1,000 K.M /45 days which ever comes first.

A15. Normal noise, vibration, wear tear or deterioration such as discoloration, fading, deformation or blur are not covered under warranty.

A16.  Altered Mileages make vehicle warranty invalid.

A17.  Any authorized Toyota Dealer in this country will perform warranty service. Toyota recommends that you return to the Dealership from where you bought your vehicle because of their continued and personal interests in you.

A18.    To assure your satisfaction with the appearance and performance of your new vehicle, your Dealer is responsible to perform specified factory-approved services for cleaning, inspecting and testing of your vehicle. This is done to be sure that your vehicle is delivered to you in top condition after being shipped from the factory. This is called the “Pre Delivery Service”.

A19. You are entitled to the free 1000 km (600 miles) Maintenance Service upon presentation of your warranty booklet. This maintenance service shall be performed in accordance with your Owner’s manual, at no charge. You will have to bear the cost of parts, labor or any material if required during FFS. FAQ’s Related to periodic maintenance.

A20. Coolant is a chemically composed liquid which is anti corrosive & anti freeze by nature to protect engine components from corrosion & provide easy starting during minus temperature range.

A21. Lubricants keep the rotational components “Friction Free” and overheating. Take care of lubricants change intervals as recommended because lubricants get decomposed during carbon, dust or usage and become ineffective.

A22. It filters the engine oil and removes carbon, dust or metal particles from the Oil.

A23. Filters get choked with carbon, dust & metallic particles. Choked filters can cause fast wearing down of valuable engine parts. Users must follow regular periodic maintenance for replacement of filters.

A24. It is strongly recommended that you replace the gasoline engine oil with filter at every 5000 k.m and diesel engine oil at every 2500 k.m and Diesel engine oil filter at every 5000 km. if not replaced on time then it results in the following problems: Engine Oil gets deteriorated Poor lubrication Engine performance gets low Engine seizure in worse cases.

A25. Filters get choked with carbon, dust & metallic particles. Choked  filters can cause fast wearing down of valuable engine parts. Users  must follow regular periodic maintenance for replacement of filters.

A26. Spark Plug is the source of achieving power from fuel. Weak spark wastes fuel. Spark plugs also get faulty during usage and become ineffective for complete burning of fuel. Get it inspected during Periodic Maintenance.

A27.  If P.M is not done on timely basis the vehicle gradually looses adjustments; fluids get decomposed and certain materials wear out due to usage such as rubber parts, brake discs and pads, brake shoes, spark plug electrode etc and filters lose their filtration capacity/capability. All these losses do not give an immediate signal to the user, instead they give a cumulative effect after some time on the over all performance depending on the components condition or severity of damage.

A28. As per policy instructions, Toyota and Daihatsu vehicles delivered to customers must undergo the First Free Inspection at 1000 km. Vehicles are an assembly of thousands of articulated metallic and non-metallic parts . Some are welded, some are fastened together. The gases, liquids and chemicals working inside are performing various duties.  During babying period everything gets embedded, adjusted and makes it compatible with moving or stationary partners. This phenomenon is completed within 1000 km. The 1000 km checkup will help the longer life of the “State of the Art” property you have purchased. We therefore, in your best interest, urge you to pay serious attention on our request to bring back your vehicle with the warranty booklet for Free Inspection at Toyota Defence Motors after the completion of 1000 km.

A29. In Automobiles business fast moving parts and materials can cause premature losses to the expensive assemblies of automobiles. For example if fake engine oil is used, the life of the engine may be reduced up to 50% or more. Similarly if fake oil filter is used, it will not perform its duties. The wrong Spark Plugs too will not produce strong sparks as required and may also fail before its expected life.

A30. You must wash your vehicle immediately in the following cases: After driving near the sea coast After driving on salted roads If you see coal tar or tree sap on the paint surface If you see dead insects or insect or bird droppings on the paint After driving in an area contaminated with soot, oily smoke, mine dust, iron powder or chemical substances If the vehicle becomes heavily soiled in dust or mud If chemicals or liquids such as benzene and gasoline are spilled on the paint surface If the paint is chipped or scratched, have it repaired immediately to avoid corrosion of the body.

A31. Wash carefully! Do not use organic substances to scrub with a hard brush. This may damage the surfaces of the lights. Do not apply wax on the surfaces of the lights. Wax may cause damage to the lenses.

A32. Do not wash the engine compartment with high pressure jet & Do not wash electrical components with water; this may cause the malfunctioning of electrical components.

A33. The following procedures will help protect your vehicles interior & keep it in top condition: Protecting the Vehicle Interior Remove dirt and dust using a vacuum cleaner. Wipe dirty surfaces with a cloth dampened with lukewarm water Cleaning the leather area: Remove dirt and dust using a vacuum cleaner Wipe any excess dirt and dust with a soft cloth dampened with diluted detergent Use a diluted water solution of approximately 5% neutral wool detergent Wiping out any excess water from the cloth and thoroughly wipe off all remaining traces of detergent Wipe the surface with a dry, soft cloth to remove any remaining moisture. Allow the leather to dry in a shaded ventilated area. Synthetic Leather Area Remove loose dirt using a vacuum cleaner Apply a mild soap solution to the synthetic leather Allow the solution to soak in for a few minutes. Remove the dirt and wipe off the solution with a clean, damp cloth.

A34. Clean the seatbelts with a mild soap and lukewarm water using a cloth or sponge. Also check the belts periodically for excessive wear & tear, cuts and frays.

A35. Do not wash the vehicle floor with water! Vehicle systems such as the audio system may be damaged if water comes into contact with electrical components under the floor of the vehicle, and may also cause the body to rust.